CLIENT WAIVER AND TERMS OF PARTICIPATION
For Online Programs with Roshni Sanghvi & Team
We are honored to work with a limited number of clients at a time to ensure personalized care and attention. In order to maintain the integrity and effectiveness of our services, we kindly request that you read and agree to the following terms before participating in our program.
1. Voluntary Participation & Responsibility.
I (the client), understand that my participation in this program is entirely voluntary and I am choosing to work with Roshni Sanghvi and her team at my own discretion. I acknowledge that the team is here to guide and support me through lifestyle and nutrition changes, but the responsibility of implementing and monitoring these changes rests with me.
I understand that while utmost care is taken in creating and delivering the program, Roshni Sanghvi or her team shall not be held liable for any unintended outcomes or consequences, including but not limited to physical, emotional, or health-related concerns that may arise during or after the course of the program.
2. Medical Disclaimer
I understand that this program does not replace medical advice, diagnosis, or treatment from a licensed healthcare provider. I will consult with my physician or primary healthcare provider before making any significant lifestyle, fitness, or dietary changes if I have underlying medical conditions.
3. No Extensions for Travel or Personal Commitments
We understand that life can get busy, but our team operates on a fixed schedule to maintain program quality and fairness to all clients. As such, we do not offer extensions for personal travel, holidays, or non-emergency commitments. Rest assured, we will guide you during your travel.
4. Rescheduling Policy
Should I need to reschedule a session with any team member, I agree to inform the team at least 4 hours in advance. This ensures that the time slot can be offered to another client and the team’s time is respected. Failure to do so may result in forfeiting the session.
5. Copyright & Intellectual Property
All content provided through the program, including but not limited to documents, videos, webinars, meal plans, coaching materials, and communications, are protected under copyright and intellectual property laws. Reproduction, distribution, or resale of any part of the program without prior written permission from the team is strictly prohibited and may result in legal action.
6. Client Conduct & Professionalism
We aim to create a nurturing, safe, and respectful environment for both our clients and staff. Any form of harassment, abusive behavior, or inappropriate communication may result in immediate termination from the program without refund.
7. Refund Policy
Due to the high level of personalization and limited client slots, we do not offer refunds once the first consultation is booked. Each slot allocated to a client means another individual is unable to participate, and we value the time and dedication of both our team and community.
In case of verified medical emergencies, an extension of up to 30 days may be granted, provided official supporting documentation is submitted. Should you want to transfer your program to a friend or family member, the same will be granted one time during your program's validity.
8. Data Privacy
I acknowledge that my personal data and health-related information shared during the program will be kept confidential and used only for the purpose of providing better services. My information will never be sold, shared, or disclosed to third parties without my written consent, except where legally required.
9. Program Completion Window
Your program will start when you book your first consultation. Each program is designed to be completed within a specific timeframe. Failure to complete the sessions within the program window, without prior notice or approval, will result in session expiry. We do not allow rollover of unused sessions into future programs.
10. Mutual Respect & Commitment
We are committed to giving you our best—your success is our priority. In return, we ask for your commitment, punctuality, and engagement throughout the course of the program. This mutual respect allows us to maintain the high standard of service we are known for.
Thank you for trusting us with your wellness journey. We look forward to walking this path with you.
